Refund and Returns Policy

Thank you for choosing POSFIK LUXURY BY PLX for your men's and women's sneaker purchases. We are committed to providing you with high-quality products and excellent customer service. We understand that there may be instances where you need to return or request a refund for an item. This Refund and Returns Policy outlines our guidelines and procedures to ensure a smooth and satisfactory resolution.

Eligibility for Returns and Refunds:

We accept returns and offer refunds on eligible items within a specified timeframe. To be eligible for a return or refund, please ensure that:

  • The item is in its original condition, unworn, and free from any damage.
  • The item is accompanied by the original packaging, including any accessories, tags, or labels.
  • The return request is made within 7 days of receiving the item.

Return Process:

If you wish to return an item, please follow these steps:

  • Contact our customer support team within the specified return timeframe to initiate the return process. You can reach us at info@pofluxury.com.
  • Provide the order number, item details, and the reason for the return.
  • Our customer support team will provide you with a return authorization number (RMA) and detailed instructions on how to proceed.
  • Package the item securely in its original packaging, including all accessories, tags, and labels. Ensure that the RMA number is clearly visible on the outside of the package.
  • Ship the item back to us using a reliable and trackable shipping method. You will be responsible for the return shipping costs.

Inspection and Refund Process:

Upon receiving the returned item, our team will conduct a thorough inspection to ensure it meets the eligibility criteria mentioned above. If the item passes inspection, we will initiate the refund process. Please note the following details:

  • Refunds will be issued in the original form of payment used for the purchase.
  • Shipping and handling charges are non-refundable, except in cases where an error occurred on our part.
  • The refund amount may be subject to deductions if the item is not returned in its original condition or is missing any accessories, tags, or labels.
  • Please allow [X] business days for the refund to be processed. The actual time for the refund to appear in your account may vary based on your financial institution.

Non-Eligible Items:

Certain items are not eligible for returns or refunds, including:

  • Items that have been worn, damaged, or altered from their original condition.
  • Items without their original packaging or missing accessories, tags, or labels.
  • Items that were purchased during a sale or promotional period marked as final sale.
  • Personalized or customized items that were specially made for you.

Damaged or Defective Items:

In the rare event that you receive a damaged or defective item, please contact our customer support team immediately. We will assist you in resolving the issue by providing a replacement, repair, or refund, depending on the circumstances.

Exchange Policy:

At this time, we do not offer direct exchanges for items. If you wish to exchange an item, we recommend initiating a return for the unwanted item and placing a new order for the desired item separately.

Contact Us:

If you have any questions, concerns, or require further assistance regarding our Refund and Returns Policy, please don't hesitate to contact our customer support team. We are here to help and ensure your satisfaction.

Please note that this Refund and Returns Policy is subject to change without prior notice. Any updates or modifications will be posted on our website, and we recommend reviewing this policy periodically to stay informed.

Thank you for choosing POSFIK LUXURY BY PLX. We appreciate your trust and look forward to serving you with exceptional products and outstanding service.

Last updated: June 2023

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