Thank you for choosing our e-commerce website for your men's and women's sneaker needs. We value your business and strive to provide you with an exceptional shopping experience, including timely delivery of your orders. This Shipping and Delivery Policy outlines important information regarding our shipping services, both within and outside the United Kingdom.
We understand the importance of receiving your items quickly. For all orders within the United Kingdom, we offer fast and reliable shipping, with delivery times ranging from 48 to 72 hours. Once your order is confirmed and payment is received, our dedicated team will work diligently to process and dispatch your items as soon as possible. Please note that weekends and public holidays may affect delivery times, but we will make every effort to ensure your order reaches you promptly.
We are delighted to offer our products to customers worldwide. For international orders, the delivery timeframe may vary depending on the destination. On average, you can expect your items to arrive within 1 to 2 weeks. Please keep in mind that customs procedures and other factors outside our control may impact the delivery time. We appreciate your patience and understanding during these instances and assure you that we will monitor your shipment's progress until it reaches its final destination.
Once your order is placed and payment is successfully processed, our team will begin processing it promptly. You will receive an order confirmation email with all the relevant details. As soon as your order is dispatched, we will send you a shipping confirmation email, which will include a tracking number. You can use this tracking number to monitor the progress of your shipment through our website or the designated courier's tracking portal. Rest assured, we will provide you with all the necessary information to keep you informed about your order's status.
We offer competitive shipping rates to ensure a seamless experience for our customers. Shipping charges are calculated based on the weight and dimensions of the package, as well as the shipping destination. During the checkout process, you will be able to view the applicable shipping charges for your order before making the final payment. We strive to be transparent and provide accurate shipping cost information upfront, so there are no surprises.
To ensure smooth delivery, please ensure that the shipping address you provide during the checkout process is accurate and complete. We strongly recommend double-checking the address details before finalizing your purchase. If there are any changes or updates to your delivery address, kindly contact our customer support team as soon as possible to avoid any potential delivery issues.
While we make every effort to ensure a seamless delivery experience, unforeseen circumstances may sometimes arise. If you encounter any issues with your order, such as delays, lost packages, or damaged items, please reach out to our dedicated customer support team. We are committed to resolving any problems promptly and to your satisfaction.
Please note that this Shipping and Delivery Policy is subject to change without prior notice. Any updates or modifications will be posted on our website, and we recommend reviewing this policy periodically to stay informed.
If you have any further questions or need assistance, please do not hesitate to contact our customer support team.
